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Ships within 48 hours · Estimated delivery Jul 5 - Jul 10
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Description
Hewlett Packard Enterprise Hpe 1y Pw Tc Bas Wdmr Sy620 Gen9 SvcThe HPE Pointnext Tech Care Basic Service with Defective Media Retention is an exceptional post warranty support solution designed specifically for HPE hardware and software products. This service empowers IT teams to concentrate on driving business improvements while ensuring they have access to expert guidance and technical resources. With HPE Tech Care, organizations can mitigate risks and enhance operational efficiencies through proactive support,
The HPE Pointnext Tech Care Basic Service with Defective Media Retention is an exceptional post-warranty support solution designed specifically for HPE hardware and software products. This service empowers IT teams to concentrate on driving business improvements while ensuring they have access to expert guidance and technical resources. With HPE Tech Care, organizations can mitigate risks and enhance operational efficiencies through proactive support, rather than merely addressing reactive issues.
- Proactive Operational Support: HPE Tech Care Service enables IT teams to focus on innovation and business growth by proactively identifying better operational practices.
- Direct Access to Specialists: Customers benefit from direct access to product-specific specialists who provide tailored technical guidance, reducing the time spent on triage and entitlement questions.
- Multiple Support Channels: Enjoy comprehensive support through various channels, including telephone, real-time chat, automated incident logging, and moderated forums, ensuring help is always at hand.
- Defective Media Retention: This unique feature allows customers to retain defective media, providing peace of mind and protection against unexpected repair or replacement costs.
- Next Business Day Service: With a commitment to timely responses, the HPE Tech Care offers Next Business Day parts and labor service, enhancing dependability and minimizing downtime.
Technical Details of the HPE Pointnext Tech Care Basic Service
- Service Duration: 1 Year of dedicated support
- Service Type: Post Warranty Support
- Supported Products: HPE hardware and software (including on-premises and as-a-service versions)
- Response Time: Next Business Day parts and labor service
- Defective Media Retention: Yes, included in the service
How to Install HPE Pointnext Tech Care Basic Service
To install the HPE Pointnext Tech Care Basic Service, follow these steps:
- Purchase the HPE Pointnext Tech Care Basic Service through an authorized HPE partner or directly from the HPE website.
- Validate your HPE hardware/software eligibility for the Tech Care Service.
- Access the HPE support portal to register your service agreement.
- Familiarize yourself with the available support channels, including setting up your telephone and chat support access.
- Utilize the service by contacting HPE specialists whenever you require assistance with your HPE products.
Frequently Asked Questions
1. What is included in the HPE Pointnext Tech Care Basic Service?
The service includes operational support for HPE hardware and software, direct access to product specialists, general technical guidance, and defective media retention.
2. How does defective media retention work?
With defective media retention, customers are allowed to keep defective drives or media instead of returning them to HPE, thereby reducing the risk of data loss or downtime.
3. Is this service available for both on-premises and as-a-service products?
Yes, HPE Pointnext Tech Care Basic Service is designed to support both on-premises hardware and software as well as as-a-service solutions.
4. What is the typical response time for service requests?
The service ensures Next Business Day response for parts and labor, providing timely support to minimize any interruptions in your operations.
5. How can I reach HPE support for assistance?
You can reach HPE support through various channels, including telephone support, real-time chat, automated incident logging, or by participating in HPE moderated forums.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.4 ★★★★★
Based on 1473 reviews
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Product Reviews
★★★★★ 5
Comfortable pillows 🤩
Color: White, Size: Queen(Pack of 2), Color: White, Size: Queen(Pack of 2)
I bought the Serta Hotel Collection Bed Pillows (Queen size) and I absolutely loved them. They are super soft yet provide great support; they feel very comfortable and help make for a much better, more pleasant night's sleep. Plus, the fabric is cool and of high quality. I recommend them wholeheartedly!
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Reviewed in the United States on April 22, 2026
★★★★★ 5
Amazingly Comfortable — Like Sleeping in a Luxury Hotel Every Night
Color: White, Size: Queen(Pack of 2)
I rarely write reviews, but these Serta Hotel Collection pillows absolutely deserve one. From the very first night, they felt incredibly comfortable — soft yet supportive in all the right places. I tend to switch between back and side sleeping, and these pillows adjusted perfectly no matter my position.
The 400-thread count cotton cover feels smooth and luxurious, and the gusseted edges give just the right amount of lift without feeling stiff. What really surprised me was how easy it was to adjust to them. Usually, it takes a few nights to get used to a new pillow, but I slept soundly from day one — no neck aches, no tossing and turning.
They have that “hotel bed” feel — plush, breathable, and restful. Every morning, I wake up feeling like I stayed at a high-end resort. For the quality, comfort, and price, this set is an absolute win. Highly recommend to anyone looking to upgrade their sleep!
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Reviewed in the United States on February 8, 2026
★★★★★ 4
Amazing pillows!
Color: White, Size: Queen(Pack of 2)
These are fantastic pillows! A little background. I'm a side sleeper and toss and turn throughout the night. I've struggled with sleep issues for literally decades - insomnia, tossing and turning, waking up multiple times a night to use the bathroom, waking up way too early and not being able to get back to sleep. Every night it's a combo of those things or all of those things. I've also had some neck pain and stiffness for a couple of months. If you've ever dealt with that you know it will affect sleep which will then affect productivity and mood. It's a terrible spiraling and compounding thing to deal with, very stressful. I figured the contour pillow I had which once was actually helping was unfortunately the culprit. So I went on the hunt for another pillow. I ordered what I thought was the old Rejuvenite pillow (those were fabulous!) and got burned on a bait and switch. The pillow ended up being way too soft and gave me worse neck pain. Figuring I'd try to salvage what was a $115 pillow, I invested in a very thin pillow to put underneath. It was too high. Getting pretty frustrated, I ordered the cheaper Utopia pillows here on Amazon. Those actually were not terrible because they did take away my neck pain, but I was still tossing and turning at night and still feeling unrested in the morning. I decided I'd give it one last shot and luckily found these when they were discounted by a few bucks. They didn't have many reviews which was actually a great sign for me because it means the company lets their product speak for itself.
I got these in several days and was thrilled to see upon opening the package that they were sealed and the directions do not require you to open the package and let them expand for 24 hours. You literally just take the edges and fluff 2-3 times and that's it! They are ready to go and they definitely do feel perfect after doing that. I was skeptical when I put them on my bed because they are soft and I worried they'd be too soft. I felt my head sink into the pillow a bit and then was surprised to feel at a certain point it just feels like the pillow is cradling your head with the right amount of support. I wouldn't describe it as firm, just soft but stable support. Really comfortable.
But the real test was how it would perform during sleep. I'm so thrilled to report that I had an amazing night of sleep! No neck pain, no stiffness, zero tossing and turning, no insomnia, no waking up during the middle of the night, and no waking up early. I put my head down, fell asleep, and slept like a log for about 7.5 hours straight, which is literally unheard of in my world. I'm very lucky if I get 5 solid hours of sleep. I woke up and popped out of bed. My mood was great (still is later in the day) and I was not tired in the afternoon when I normally feel the fatigue kicking in. This is the first day for as long as I can remember that I do not feel that nagging tiredness behind my eyes and in my body that always seems to be a steady background actor in my life. I feel great and full of energy and I was able to tackle a bunch of tasks on my someday list. This is so promising I didn't want to wait to share. If you are on the fence and are dealing with similar issues to mine, I'd encourage you to just try these.
What's also amazing is these come in a set. I'm only using one so I basically have another one to use if the first one ever fails. This is the best investment for sleep I've ever made!
Update:
Well, after a trial period I'm removing a star because my dreamy sleep was short lived. I started to wake up more frequently during the night with these and gave up midway through the night one night. I'm still using these for back support while I sit up or hang out in bed because they are still super comfortable that way and oddly these work well for naps. Hopefully, you have better luck than me!
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Reviewed in the United States on February 21, 2026
★★★★★ 5
Actually feels like a hotel stay
Color: White, Size: Queen(Pack of 2), Color: White, Size: Queen(Pack of 2)
I've been looking for that specific hotel feel without spending a fortune, and these Serta pillows nailed it. They are categorized as medium-firm, which I find perfect, they have that initial plush softness when you lay down, but they don't flatten out completely by morning.
The 400-thread-count cotton cover feels high quality and breathable, so I haven't dealt with any overheating. I'm a side sleeper and my husband sleeps on his back, and we both find them super comfortable. If you want a pillow that balances support with that cloud like luxury these are a great pick.
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Reviewed in the United States on April 23, 2026
★★★★★ 3
Decent
Color: White, Size: Queen(Pack of 2)
They are only used as a backup pillow for my special pillows I use since I have pillows with holes in the middle for my earrings. I also use them for when I lean on my headboard to watch tv. I like them they are squishy. Kind of expensive I feel like but not terrible
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Reviewed in the United States on May 25, 2026